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Customer Profile: Bourquin Automotive

Bourquin Automotive is located in Castroville, Texas, a short drive west of San Antonio. Bourquin is a family-owned, full-service auto repair facility and a NAPA auto parts store.

Brothers, Robert and Keith Schneider, took over the business in 1983 from their grandparents, Hugo and Adline Bourquin, after their grandfather became ill. The business was incorporated in August 1989, and became a NAPA AutoCare Center three years later.

There have been many changes made to the business since the Schneider brothers took over in 1983. The building was added to from all sides. Equipment and computers were upgraded to stay current with the newest vehicles. In the fall of 2004, Robert and Keith took their grandfather’s dream and brought a NAPA Auto Parts Store to Castroville. This instigated additional building changes. A large area was added for inventory storage, counters were added, the air conditioning was brought up to date, and a waiting room for the service area and a showroom for parts was added.

Today, Bourquin Automotive is a 6,000 square foot facility located at 118 FM 471 North in Castroville. There are ten service bays, along with a 400-square foot customer service area, with over half a million of inventory in hard parts. Of the ten people employed at Bourquin Automotive, five are ASE-Certified in: Parts Specialist, Engine Repair, Automatic Transmission/ Transaxle, Manual Drivetrain and Axles, Suspension and Steering, Brakes, Electrical/Electronic Systems, Heating and Air Conditioning and Engine Performance.

Bourquin Automotive provides services for agricultural needs, tires and exhaust and diesel engine replacement. They have been recognized as a AAA Repair Shop for the past five years. Each vehicle Bourquin repairs undergoes an intense quality check before it is delivered to the customer. A shuttle service is also provided.

Bourquin Automotive has installed JASPER remanufactured gas and diesel engines, transmissions and differentials since 2004. Their reasons are twofold: the quality put into the product and the nationwide warranty. “Customers nowadays are looking for a warranty, due to the fact they’re hanging onto their vehicles for a longer period of time,” says Robert Schneider. “We have never been about the price. We are always looking for quality of the product.”

With 90% of their business coming from repeat customers, the Schneiders feel their clientele relies on and totally trusts Bourqin Automotive to get their vehicles back on the road. As to the future of their business, Bourquin Automotive intends to keep adapting to  change as the automotive aftermarket evolves. The Schneiders embrace change and will make it easy for their customers to do business with them in the future.

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