Customer Profile – Cooper Service

The Customer Profile featured in this blog post is Cooper Service of Orland Park, Illinois. Cooper Service is a full-service auto and truck repair facility, with light-duty and heavy-duty towing and recovery capabilities.

Don Cooper is the 2nd generation owner of the business. Don’s father, Paul, started the business in 1956 as a Conoco-Phillips station on West 159th Street in Orland Park. The business was named Paul’s Conoco until about 15 years ago, when the name was changed to Cooper Service, Inc. It was also about that time the business changed locations, and moved to its present address at 16400 South 104th Street in Orland Park.

Cooper Service boasts 16,000 square feet of space. This includes 11 service bays, with overhead cranes in each bay, and an entrance and lobby area roughly the size of the original location.

No job seems too big, or too small for Cooper Service. Their services include complete auto and truck repair, computer, mechanical and electronic diagnostics and repair, and a heavy-duty and light-duty towing and recovery program. It has three tow trucks and an onsite mobile service truck.

“Our #1 goal is when a customer’s vehicle leaves here, their problem is fixed,” Don Cooper said. “Cooper Service invests in the facility, tooling, equipment and personnel training to make that goal a success.”

Speaking of personnel, Cooper Service is staffed by 10 associates, including four ASE-Certified technicians. The company encourages their employees to further their automotive education, as it helps determine their pay level. Cooper will pay for additional employees’ education, depending on the subject of the seminar.

Cooper Service has been an installer of JASPER® quality remanufactured gas and diesel engines, transmissions, differentials and diesel fuel components since the 1950s. “Product quality is #1,” said Don Cooper. “Our customers are happy with JASPER components. If there ever is an issue, it is taken care of quickly and professionally.”

“Cooper Service continually invests in whatever it takes to do the job right for the customer,” added Don. Whether that be in the tooling, facility improvements, or the training of our employees.

The future for Cooper Service is to continue to grow and invest in the business, and to continue to provide the best service for their customers.


 

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