Customer Profile: Terry’s Automotive

Today’s Customer Profile is on Terry’s Automotive, a full-service auto repair facility located in Olympia, Washington.

Terry Holstrom started his business in 1976 with a service station and two bays. Three years later, Terry moved to a larger facility with four bays; doubling his service capacity. By 1981, Terry had outgrown his four-bay location. So he banked his future on the success of an 11-bay facility at 2021 Harrison Avenue Northwest, on Olympia’s west side. Over 30 years later, Terry’s Automotive is thriving with three specialty shops, 17 total employees and an ever-growing customer base. Terry’s remains family-owned, now on its second generation, with sons Tod and Robert running the business.

Today, Terry’s Automotive is comprised of an 8,000 square foot full-service repair facility with 14 service bays, a 2,400 square foot performance shop with five service bays and a 2,400 square foot alignment shop with five service bays. “The three specialty shops allows Terry’s Automotive to keep 100% of the repair work in-house,” said Tod Holstrom. “This ensures complete control over all aspects of a repair, and allows quality every time.

All of Terry’s 12 technicians are ASE Certified in multiple fields. Each technician is encouraged to enhance their automotive education through incentive programs, and time off to take certification exams or attend classes. The company does pay for a technician’s education, provided they pass their respective certification exam.

Terry’s Automotive has been an installer of JASPER remanufactured transmissions, gas and diesel engines for over 15 years. “We use JASPER because of their high-quality products, thorough warranty coverage, and support and updates on every product,” said Tod. Terry’s Automotive follows the business philosophy of: Be honest and have integrity... Customer service is everything. “Our customers come to us because of the unique customer service they get at Terry’s Automotive,” said Tod. “We understand and empathize with the unique needs of each of our customers.”

As for the future, Terry’s Automotive will continue investing in equipment and people, to stay on the leading edge of technology. The Holstroms will proceed to service all of their customers' needs.