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Commodore Manufacturing – 100% Student-Led/Operated Business

The Perry County Chamber of Commerce held a ribbon cutting on December 19 for the first local student-led manufacturing facility, Commodore Manufacturing. Commodore Manufacturing is 100% student-led and operated; the business plan was created by students in the business pathway and the HIRE Manufacturing students are responsible for the customer interactions, quality, production, marketing, payroll, and safety components of the business. JASPER Vice President of Logistics, Luke Bawel, spoke to the crowd, which included school officials/administration, local and state elected officials, Perry County business leaders, as well as representatives from Waupaca Foundry and JASPER.

 

JASPER® and Waupaca Foundry has partnered with Perry Central to design an educational pathway for manufacturing careers, providing real hands on experience which is accredited by the state to provide high school and college credits. Commodore Manufacturing has adopted JASPER's lean principals, including a Management Board which tracks trainings and orders. Commodore Manufacturing is currently a supplier for Jasper Innovative Solutions and Bawel shared that he foresees the student-led business partnering with other JASPER divisions in the future.

 

Repeat Business Starts with a Great Customer Experience

Whether it’s time to write an ad for Facebook or creating an offer on Google and sending out a post card, marketing is an important part of your job in regards to driving traffic and awareness to your business.

If you promote, ‘Great Dependable Service’ and you aren’t at the top of your game, hold the marketing effort. Don’t promote your business; fix it first.

You don’t need transactions, you need customers for life. Your growth goal should be to find long-term relationship customers, not one-time customers. The customer won’t stick around if you don’t deliver ‘Great Dependable Service’, consistently.

Many service professionals say their biggest growth factor for new business is customer referrals. Ask yourself if your customer experience and service quality will get you a referral. If not, it is time to fix it.

Customers for life, come from the heart of your business culture; where the team knows the why of the business. They appreciate each other and have fun at work. A great culture and caring team will do what is right for the customer, always. A great customer experience starts internally, and never rule out proper training at all levels of the company.

However, you’ll need more than a great culture to win over customers, it is just a start. Well documented systems/processes, clean customer lobby, and rest rooms are essentials for winning the heart and perception of the customer.

Do you have customer service standards? Is the work completed the same day? Is an oil change only forty-five minutes? Are your safety inspections completed in 30 minutes? Do you have pick-up and delivery service? Rental cars or loaners? A good quality control program? A sure way to communicate with your customers such as email or text?

Whatever you market about your business you must meet those expectations and more. Never market what you cannot deliver, and always aspire to be just a little better than the shop down the road. Be like Disney. Looking the customer in the eye and smiling is a customer service foundation at Disney.

Start your list of improvements so you stand out as a great service company and then tell the world.

 

Carm Capriotto, AAP

Host, Remarkable Results Radio Podcast
remarkableresults.biz/tag

Listen to your aftermarket colleagues share great ideas on great service and culture. Go to the TAG Cloud click on ‘Customer Service’ and ‘Business Culture’.

 

 

JASPER® Offers Expanded GM 6L80E Transmission Line

Jasper Engines & Transmissions has expanded the availability of its remanufactured GM 6L80E transmission line. 

Originally released in April 2011, this 6-speed transmission is available on exchange for the following 2014-2015 vehicles:

Chevrolet/GMC

  • 1500 
  • Suburban 
  • Tahoe 
  • Yukon 

The transmission control module (TCM) is physically contained inside this transmission. “The control modules are hydraulically and electronically tested on a stand-alone system, then tested again on a dynamometer using a state-of-the-art CAN software package controlling the vehicle,” says Brad Boeglin, JASPER Research and Development Group Leader. “JASPER offers free rental of DREW Technologies J2534 passthrough devices and now also offer shops the ability to rent the DREW Remote programming system (RAPS).” 

The JASPER 6L80E remanufactured transmission is subjected to strict, high-quality processes:

  • Disassembly, meticulous inspection and cleaning of components.
  • All new and remanufactured parts are carefully inspected for correct tolerances to 
  • assure dependability.
  • JASPER’s research and product development works to reduce inherent problems 
  • in OEM products.
  • Dynamometer testing of every domestic automatic transmission simulates in- 
  • vehicle operation to assure trouble-free product results.
  • Premium Service Plan offers customers an even greater value. 

The 6L80E is covered by a 3-Year/100,000-Mile nationwide, transferable, parts and labor warranty. Full warranty disclosure is available on our website, or upon request. 

For more information on the remanufactured products of Jasper Engines & Transmissions, contact us at 800-827-7455 or visit www.jasperengines.com.​

JASPER® Announces Calendar Winners for 2018

Thank you! Our customers come through each year for the annual Jasper Engines & Transmissions calendar, and this year was no exception! We had lots of great entries for the 2018 edition. Entries received this year were judged on adherence to the category, equipment appearance and the quality of the photograph or image.

Entrants whose work appears in the calendar receive a $100 gift certificate, which can be used to purchase JASPER remanufactured products or wearable items, 30 complimentary calendars and a special JASPER Gift Package.

Congratulations to all our Winners!

  1. Ron and Jill Pair - Dawsonville, Georgia - 1941 Cadillac Series 62 - Convertible
  2. David Rudolph - Rio Vista, California - 1950 GMC Pickup
  3. Terri Blackburn - Durham, North Carolina - 1967 Chevy Camaro (Custom)
  4. Chris Rhinehart - Frederick, Maryland - 1972 Chevy Nova SS
  5. Louis Clements - Ararat, Virginia - 1940 Ford Coupe
  6. David Graff - North Las Vegas, Nevada - 1969 Ford Mustang Mach I
  7. Bob & Greg Drennan - Sonora, California - 1963 Ford Galaxie 500 XL
  8. Chris & Sharon Whitlow - Coloma, Michigan - 1956 Ford Thunderbird
  9. Edward Gath - Springville, New York - 1962 International - Harvester Metro Van
  10. Herb & Marilyn Polson - St. Petersburg, Florida - 1967 Chevy Corvette Coupe
  11. William Shollenberger - Bethlehem, Pennsylvania - 1945 Dodge WC51
  12. Peachtree City Fire Department - Peachtree City, Georgia - 1949 Chevrolet Fire Engine
  13. Rob Byers - JR Brothers Ministries - Kyle, Texas - 1981 Jeep CJ7

Are There NEW Ideas in Your OLD Journals?


There was a great discovery in Oklahoma City when chalkboard drawings from 1917 were found at a high school. While remodeling Emerson High School, contractors found lessons nearly 100 years old underneath old chalkboards that were to be replaced with new whiteboards. The school principal said, “It was like a spiritual moment because people who had lived, played and worked in here – a part of them, is preserved”.

Have you unearthed some of your old writings lately? Go and find an old folder in the back of the file cabinet drawer. Search for the leather-bound journals you used years ago to write your plans or thoughts. What about that pile of yellow note pads stuffed in a drawer? Open the training binders you’ve boxed up for ‘safe keeping’ and look in the margins for your written thoughts or ideas. If you’ve saved these ‘important’ documents, what was the reason?

I recently pulled out a few old journals and read through them. I was amazed at how much my thinking hadn’t changed, but evolved. I also was impressed with how many ideas I implemented.

How rare is it to visit your writings or notes from years past? For some, never. I recommend you do it. With a view of your world today, your notes or writings may look or seem familiar; even as things have changed, the core message to yourself may be golden today. The tactic may have changed, but the strategy may be solid.

Don’t discount the ‘thoughts’ you had back then. If anything, your thoughts, and writings, may bring you valuable points to help you accomplish your goals today. Use your past thoughts and ideas to freshen your to-do list and get more meaningful work done.

Where are you today in position, success, and role? How can you connect or relate what was back in the day to your world now? Recycling, refreshing and reusing your old thoughts may save you time and bring joy and rewards in seeing the foundation you had, back in the day, come to life today.

You may also use these old notes or journals to see just how far you have come in your responsibilities and leadership role.

If you want a quality trip through memory lane to truly evaluate your personal and professional growth, get out your old meeting notes, journals or folders and get back to the future.

 

Carm Capriotto, AAP
Host, Remarkable Results Radio Podcast
The Aftermarkets Audio Book Library
remarkableresults.biz/academy

A related post: Getting Things Done
http://remarkableresults.biz/a021

JASPER® Names Hulsman Advertising Division Manager

Jasper Engines and Transmissions is pleased to announce the following change to its Advertising Division staff. Jason Hulsman has been named Advertising Division Manager.  Jason is a 17 year JASPER Associate-Owner.  He began his JASPER career on January 10th, 2000, and initially worked in Customer Communications as a Tour Guide.  Jason then spent eight years with the Inside Sales Department, before joining the Advertising Division, where he has spent the last nine years. 
 

Jason is responsible for developing and implementing marketing strategies for new, and existing products through brand, product and channel marketing, keeping these activities in alignment with JASPER’s corporate goals.

 

“My job is to ensure the marketplace understands who we are, the features and benefits our products carry, and the high-level of quality and service our Associate-Owners provide,” he said.
 

“As an Associate-Owner, I’m extremely proud of our company’s achievements and the growth we’ve seen over the years,” Hulsman said.  “It’s proof that we, as a company, are doing the right things. I’m excited to lead the department that I’ve been a part of for so many years.”
 

Hulsman succeeds Mike Pfau, who has been with the Advertising Division since he started his JASPER career on May 16th, 1977.  Mike was named the Division Manager in 1987.  He will remain with the division until his retirement in January of 2018.   
 

“We thank Mike for his 40+ years helping to make Jasper Engines & Transmission the Brand of Choice for our Customers,” said Zach Bawel, JASPER President.  “During Mike’s time leading our Advertising division, JASPER went from a Midwest regional company to the nationwide company we are today.”
 

Bawel added, “We look forward to Jason’s leadership as we continue to grow our Jasper Engines & Transmissions brand, along with growing our ESOP (Employee Stock Ownership Plan) for all the Associate-Owners.”

 

 

Jason Hulsman succeeds Mike Pfau as Manager of JASPER’s Advertising Division.

 

Automotive Trivia 12/15/17

Friddle: In what year was BMW founded?
Check our blog next Friday for the answer and another Friddle.
12/01/17 Friddle:  
What was the last model year for the Pontiac Fiero?
12/01/17 Friddle Answer: 1988
12/01/17 Friddle Contest Winner: No Winner

 

Automotive Trivia 12/01/17

Friddle: What was the last model year for the Pontiac Fiero?
Check our blog next Friday for the answer and another Friddle.
Last Week's  Friddle:  
Which automobile brand uses the slogan Confidence in Motion?
Last Week's Friddle Answer: Subaru
Last Week's Friddle Contest Winner: No Winner

 

A Simple Cup of Black Coffee!

 

How impatient are you? When you are in a coffee shop looking for a cup of black coffee, a typical 46 second transaction, however it takes 10 minutes to get your cup of Joe, are you as impatient as me? All I want is a cup of black coffee.

Long lines in the morning are normal, I guess. But is that OK? All I want is a cup of coffee, no frills. I’m hearing customers place orders that sound almost like a foreign language. Some single cups of coffee shoot up to $5 and there is extra time needed to make that $5 cup. Some coffee shops have helpers, some don’t. I seem to go to one with no helpers.

I’m looking for the express line. Just black coffee. Am I in the majority or minority on this issue? I don’t want a five-dollar version with every ingredient under the sun and a fancy breakfast sandwich; I just want a cup of black coffee. OK, maybe I need to accept that this is the new normal. Maybe not. People talk about this when their frustration levels burst. Comedians make fun of the wait time.

With food options and so many coffee choices today, stopping in to get a cup of coffee is a timely chore. As I was waiting the other day I started to think on how the company I was attempting to give $1.59 for a cup of black coffee could better serve an inpatient customer like me.

I know what you’re saying, just leave, don’t ever go back. But this coffee must have something in it that keeps me hooked. Many people say the coffee has some special ingredient that is addicting. Oh right … caffeine. Maybe that’s why I wait, and the company knows that. (I digress)

While waiting in line, an idea bubbled up. I cannot believe the coffee chain has not thought of this or tried it at a few shops already. Maybe my idea sells more plain coffee and even makes for happy customers. Let me share it with you. It’s simple. Take advantage of our digital age, satisfy the single cup buyer and grow your business.

Put up an electronic tablet (You’ve seen these at certain ‘C-Store’ fast food counters). So simple, anyone can use it. It is just for coffee. This is not located at the counter, but on a wall when you walk in. Hit your size icon, the sugar icon as many times as you want a teaspoon of sugar, same for cream. Swipe your pre-loaded coffee card and you walk up to the special ‘coffee only’ line. Presto. Like magic you are out of there in under 45 seconds (EZ Pass for the coffee drinker). I think it’s a great idea, but something must be stopping them from doing it. I can’t figure out why? This must be above my pay grade.

Now to the point. What about your business? Put yourself in the shoes of your customer. Can you come up with new systems or processes that will give your customer a better experience? Always keep in mind how you feel as a customer and then ask yourself if you are doing all you can to make the customer experience, in your business, live up to their needs and expectations. Know how to find out? Just ask them.

If the coffee shop did exit surveys, they would have heard this great idea from me and their sales would be up 20% from plain old coffee drinkers who just can’t stand the wait. The truth, when I’m on a tight schedule I leave … can’t wait ...won't wait. You may suggest I wait in the drive through. Now that is an idea. I bet the wait in my car is more pleasant than being in line. OK, I may try that next time. But 15 cars ahead of me is not appealing.

The lesson here is to look at your business from the other side of the counter. Ask your customers about the sign in process and check out process. Find out how time challenged they are. Can the check in or check out process be improved or streamlined? Everything in the service business is situational, but don’t burden your process on your customer if you can find a quicker, better, more streamlined way to create happy customers.

The answers are inside your customer. Can you deliver on their expectations and minimize their frustrations and provide a smooth and easy process? Sure, you can. Take a lesson from the perceptions of our own experience and make it easy to do business. Coffee anyone?

 

Carm Capriotto, AAP
Remarkable Results Radio Podcast

remarkbaleresults.biz

 

Automotive Trivia 11/24/17

 

Friddle: Which automobile brand uses the slogan Confidence in Motion?
Check our blog next Friday for the answer and another Friddle.