Blog

Elite Sales Seminars/New Shop Owner Website

Elite has just launched an all-new website for shop owners.  One of the main features of this new website is the Auto Shop Idea Center – a library of complimentary tips and ideas that will help you overcome challenging sales objections, and increase your shop’s sales, customer satisfaction and customer retention. The Idea Center also offers marketing and shop management tips designed to help shop owners build more successful businesses. Elite will be adding new content to the Auto Shop Idea Center every week to provide shop owners with a consistent flow of new business building information, so if you find these tips helpful, you may want to check back regularly for new complimentary ideas.  Check it out at: www.eliteworldwide.com/auto-shop-ideas. Elite’s new website also provides the opportunity to enroll directly in any of the upcoming JASPER-sponsored High Impact sales seminars, and because you are a valued JASPER customer, you are entitled to an exclusive $100 discount. Here is the latest upcoming JASPER-sponsored seminar: High Impact Sales Seminar - October 24th, Dublin, CA We hope that between the Auto Shop Idea Center and these industry acclaimed seminars, you are able to take your shop’s sales to a new level!

Automotive Trivia

the-friddle2 friddle-t-shirt Friddle: What does the automotive-related acronym SAE stand for? Check our blog next Friday for the answer and another Friddle. Last Week’s Friddle: What was the largest engine (in cubic inches) that Pontiac offered in the first generation Grand Prix? Last Week’s Friddle Answer: 428 cu in Last Week’s Friddle Contest Winner: Scott L.

Labor Day Celebration

We're getting close... it's time for another three-day Labor Day weekend for many Americans, and the unofficial end of summer. Besides being excited about a long weekend, I'm also grateful to work for an amazing company with fellow Associates who care about its growth, direction and success. If you didn't already know, JASPER is owned by its Associates through an Employee Stock Ownership Plan (ESOP). Yes, JASPER Associates receive an annual allotment of shares. At our last Annual Shareholder Meeting, we discovered that our share price had sky-rocketed 72% over last year's price. Wow! Our shares are now worth $141.45 a piece! In addition to our 401K, the ESOP is essentially a second retirement plan. It's good to know that retirement can be comfortable. To support and sustain growth, we as Associates are constantly coming up with new ideas (continuous improvements) to drive positive change in our processes and improve the quality of products we provide the marketplace. It's not uncommon to hear Associates thanking one another for their intellectual contributions. So sometime this holiday weekend while celebrating with family and friends, reflect on what makes this country so great, hardworking Americans.

Automotive Trivia

the-friddle2 friddle-t-shirt Friddle: What was the largest engine (in cubic inches) that Pontiac offered in the first generation Grand Prix? Check our blog next Friday for the answer and another Friddle. Last Week’s Friddle: What is the numerical limit on a 2015 Corvette Z06 speedometer? Last Week’s Friddle Answer: 220 mph Last Week’s Friddle Contest Winner: No Winner

Putting Safety First... A Lesson Learned

As adults, we base our decisions and actions on life experiences, education, training and consequences. Much of what we learn on the job is applied at work, but useful off-the-clock as well. A couple of weeks ago, my wife and I decided to renovate the deck, off the front of our house. It needed paint and after further inspection, the wood was so weathered, we decided to replace it. My wife asked me how long to remove the railing, spindles and header trim, my reply was, "about five to ten minutes." Wrong answer! Most of decking came apart with ease, except for the header trim which was attached with screws that had been puttied over. I couldn't find the screw heads, and that's where the lesson begins. I went into my garage and gathered what I thought were the appropriate tools... a six foot stepladder, a mini-sledge hammer and a pry bar. Rule number one, do not rush the planning stage of any new project. I carried my tools down to the deck area, wearing only shorts, a t-shirt, flip-flops and a pair of safety glasses. At least, I was wearing safety glasses! I crawled midway up the ladder, holding the pry bar in one hand and the sledge in the other. I took a couple of swings, the six foot board barely moved, which meant I just had to swing a little harder, right. Well I did! The board was knocked free, and down it fell onto the ladder's paint tray extension as it made its way to the ground. It was one of those slow-motion moments. When the board hit the paint tray extension, it catapulted me backwards onto my back with the ladder falling in the other direction. As I laid on the ground, I raised my head only to find the sledge and pry bar feet away in different directions and somehow I was missing one of my flip-flops. Kind of scary how quickly an accident can happen. I was fine, I got my bearings and finished the job without any further drama. Two weeks later, I was in a safety refresher class here at work. Can you guess the topic... That's right, Ladder Safety! How ironic, don't you think? The class went over the do's and don'ts including: positioning, working height, securement and three-point contact. Again, this blog post is about the importance of applying life lessons, training and all of the things that make us successful in the things we do. So, whether you're working on the job or at home, remember safety first!

Automotive Trivia

the-friddle2 friddle-t-shirt Friddle: What is the numerical limit on a 2015 Corvette Z06 speedometer? Check our blog next Friday for the answer and another Friddle. Last Week’s Friddle: Which American automaker produced the New Yorker? Last Week’s Friddle Answer: Chrysler Last Week’s Friddle Contest Winner: Brian S.

Building Trust in the Automotive Marketplace

Jasper Engines & Transmissions has earned an A+ rating from the Better Business Bureau (BBB). The BBB has determined that JASPER meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaint. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public. This rating system represents the BBB’s opinion of how the business is likely to interact with its customers. It’s based on information the BBB is able to obtain about the business, including complaints received from the public.  The BBB seeks and uses information directly from businesses and from public data sources. Here at JASPER, we recognize the importance of building trust and respect and in developing customer relationships built on honesty and integrity. The BBB supports JASPER's ethical interactions with its customers, both the installer and the end-user, in the marketplace. JASPER has been a BBB Accredited Business since October 22nd, 1999. BBB Business Reviews generally explain the most significant factors that raise or lower a business’s rating. We would also like to thank all of our installers for the favorable comments they post to the BBB, and other forums, about us. We ask that you continue this practice, as it creates a favorable impression in the eyes of vehicle owners who read BBB reviews. These positive reviews not only help JASPER grow, but also the businesses who install our products.

Automotive Trivia

the-friddle2 friddle-t-shirt Friddle: Which American automaker produced the New Yorker? Check our blog next Friday for the answer and another Friddle. Last Week’s Friddle: Who founded the Lansing, Michigan based REO Motor Car Company? Last Week’s Friddle Answer: Ransom E. Olds Last Week’s Friddle Contest Winner: Terry A.

Automotive Trivia

the-friddle2 friddle-t-shirt Friddle: Who founded the Lansing, Michigan based REO Motor Car Company? Check our blog next Friday for the answer and another Friddle. Last Week’s Friddle: In 1962, which US automaker adopted the Pentastar logo? Last Week’s Friddle Answer: Chrysler Last Week’s Friddle Contest Winner: No Winner

AG Diesel Repair

Situated in Portland, Oregon, AG Diesel Repair is the focus of this Customer Profile. Though their emphasis is on light-duty diesel engine repair, they are a full-service auto repair facility.

Cameron Tormanen started AG Diesel Repair "Through a lot of hard work," he said. In 1993, the company Cameron worked for went out of business. So he, and a partner, bought the equipment from that closed business. Two years later, Cameron took full ownership of the business and, later that same year, moved the business from its original Oregon City address to Portland.

The original AG Diesel Repair shop in Portland was approximately 4,000 square feet. In 2007, Cameron moved the business again to its current 12,000 square foot shop at 12410 NE Whitaker Way, with 12 service bays. The company not only takes care of light-duty diesel repair, but also auto repair and maintenance, and tire and wheel sales and service. Customers can either wait in the comfortable waiting area, with free Wi-Fi availability and a computer work station, or take advantage of their local shuttle service and 24-hour drop off.

AG Diesel Repair has 14 employees, including three ASE-Certified Technicians in various criteria, and two ASE Master Technicians. AG Diesel Repair technicians are encouraged to further their automotive education by participating in training sessions held every other Thursday night. "We are very involved in our industry," said Cameron. "We host ASA meetings and training workshops for businesses, including our own." Cameron even promotes having his service writers undergo personality training to positively impact customer service.

AG Diesel Repair has been an installer of JASPER remanufactured diesel and gas engines, transmissions and differentials since March of 2007. Why is JASPER their choice for drivetrain components? "For their great customer service, great parts and fantastic reputation in the industry," said Cameron. "Since the first purchase in 2007, the main factor of repeat business is JASPER’s customer service."

The business philosophy at AG Diesel Repair considers everything they do as a three-way win. "First and foremost, the customer must win," said Cameron. "Then my employees win, and finally the business wins."

"Being able to understand and empathize with a customer allows us to always help fulfill our customer’s needs," he added.