Recently, one of our customers spent a day with us touring our Indiana facilities. Here's what he had to say...
I would like to take this opportunity to thank you for a very enjoyable and informative tour of the JASPER remanufacturing facilities. My entire experience was extremely well organized and pleasant from beginning to end. Touring the facilities allowed me to appreciate exactly how much expertise and quality goes into remanufacturing a JASPER product. Along with learning more about specific JASPER products, the tour allowed me to ask questions regarding the entire remanufacturing process. Thank you again for a unique insight into Jasper Engines & Transmissions and for providing your customers with complete access to the JASPER facilities. I would also like to personally thank our JASPER Representative, Joe Tomlinson, for the exceptional job he does all year long.
Michael Cole, Owner
Michael Cole Enterprises, Inc.
West Grove, Pennsylvania
The Customer Profile featured in this blog post is Cooper Service of Orland Park, Illinois. Cooper Service is a full-service auto and truck repair facility, with light-duty and heavy-duty towing and recovery capabilities.
Don Cooper is the 2nd generation owner of the business. Don’s father, Paul, started the business in 1956 as a Conoco-Phillips station on West 159th Street in Orland Park. The business was named Paul’s Conoco until about 15 years ago, when the name was changed to Cooper Service, Inc. It was also about that time the business changed locations, and moved to its present address at 16400 South 104th Street in Orland Park.
Cooper Service boasts 16,000 square feet of space. This includes 11 service bays, with overhead cranes in each bay, and an entrance and lobby area roughly the size of the original location.
No job seems too big, or too small for Cooper Service. Their services include complete auto and truck repair, computer, mechanical and electronic diagnostics and repair, and a heavy-duty and light-duty towing and recovery program. It has three tow trucks and an onsite mobile service truck.
“Our #1 goal is when a customer’s vehicle leaves here, their problem is fixed,” Don Cooper said. “Cooper Service invests in the facility, tooling, equipment and personnel training to make that goal a success.”
Speaking of personnel, Cooper Service is staffed by 10 associates, including four ASE-Certified technicians. The company encourages their employees to further their automotive education, as it helps determine their pay level. Cooper will pay for additional employees’ education, depending on the subject of the seminar.
Cooper Service has been an installer of JASPER® quality remanufactured gas and diesel engines, transmissions, differentials and diesel fuel components since the 1950s. “Product quality is #1,” said Don Cooper. “Our customers are happy with JASPER components. If there ever is an issue, it is taken care of quickly and professionally.”
“Cooper Service continually invests in whatever it takes to do the job right for the customer,” added Don. Whether that be in the tooling, facility improvements, or the training of our employees.
The future for Cooper Service is to continue to grow and invest in the business, and to continue to provide the best service for their customers.
Jasper Engines & Transmissions kicked off a business simulation project with Loogootee High School (LHS) in Indiana.
Since the beginning of the program, at the start of the 2016- 2017 school year, the program’s intention has been to introduce high school students to LEAN principles, and life skills, that will better prepare them for future career opportunities. The program is a partnership between JASPER, the DirectEmployers Association and Loogootee High School.
“Since early last year, JASPER created a curriculum that challenges students to collaborate with one another, and use creativity in solving problems,” said Mark Balsmeyer, JASPER® project administrator. “One of the classrooms at Loogootee High School was upgraded to mirror the facilities at our Power Drive location.”
30 students were enrolled in the initial program. They receive training and support from three primary volunteers from JASPER, three teachers from LHS, and one primary manager from the DirectEmployers Association. “The kids have done a wonderful job of using the tools they’ve learned and in getting involved,” Balsmeyer said.
JASPER standards are introduced to students, in order to mimic conditions that represent current hiring requirements. These include: getting to class on time, wearing a grey T-shirt, name tag and tucking in their shirt. “These are simple standards that sometimes get taken for granted,” said Balsmeyer.
JASPER volunteered to teach two periods, once a week, in order to share business standards with students. These simulations included: creating intuitive work, practicing Continuous Improvement, creating standards, career opportunity identification and safety awareness.
“These simulations help to prepare students for future career decisions and to open doors to potential job opportunities at JASPER,” added Balsmeyer. “All of this continues to promote JASPER as the Company of Choice for our Associate-Owners.”