When your business is running at peak performance, take a look back at all the hard work it took you to get there. It takes years to become an overnight success! You got there by making big improvements early on and now you are making small tweaks that continue to build your differentiation in the marketplace.
In a recent Town Hall Academy, we provided tips and ideas that would give your shop an edge. There are many simple, tried and true ideas that shop owners have implemented that will continue to build your business into the preferred service center in your community.
Many of the ideas shared on the Academy focus on the customer experience. No argument that clean restrooms are a must, but a super clean, ala the Ritz, restroom would be taking differentiation to a new level. Smart phone charging stations for your customers, and fresh baked cookies, may make your shop the talk of the town.
Becoming a certified child seat installer, offering free car washes, wiping off the dash and cleaning windows are opportunities that will create loyalty from these unexpected services.
This Academy has twenty-one tips on giving you an edge. Warning: Don’t just listen to them without making a commitment to take at least one idea and implement it. You’ll create a trend of differentiation that your people will help continue.
Find a key idea and implement it. Knowledge IS power, but the REAL POWER is in the implementation of that knowledge.
Get all twenty-one tips here: http://remarkableresults.biz/a028