Situated in Portland, Oregon, AG Diesel Repair is the focus of this Customer Profile. Though their emphasis is on light-duty diesel engine repair, they are a full-service auto repair facility.
Cameron Tormanen started AG Diesel Repair "Through a lot of hard work," he said. In 1993, the company Cameron worked for went out of business. So he, and a partner, bought the equipment from that closed business. Two years later, Cameron took full ownership of the business and, later that same year, moved the business from its original Oregon City address to Portland.
The original AG Diesel Repair shop in Portland was approximately 4,000 square feet. In 2007, Cameron moved the business again to its current 12,000 square foot shop at 12410 NE Whitaker Way, with 12 service bays. The company not only takes care of light-duty diesel repair, but also auto repair and maintenance, and tire and wheel sales and service. Customers can either wait in the comfortable waiting area, with free Wi-Fi availability and a computer work station, or take advantage of their local shuttle service and 24-hour drop off.
AG Diesel Repair has 14 employees, including three ASE-Certified Technicians in various criteria, and two ASE Master Technicians. AG Diesel Repair technicians are encouraged to further their automotive education by participating in training sessions held every other Thursday night. "We are very involved in our industry," said Cameron. "We host ASA meetings and training workshops for businesses, including our own." Cameron even promotes having his service writers undergo personality training to positively impact customer service.
AG Diesel Repair has been an installer of JASPER remanufactured diesel and gas engines, transmissions and differentials since March of 2007. Why is JASPER their choice for drivetrain components? "For their great customer service, great parts and fantastic reputation in the industry," said Cameron. "Since the first purchase in 2007, the main factor of repeat business is JASPER’s customer service."
The business philosophy at AG Diesel Repair considers everything they do as a three-way win. "First and foremost, the customer must win," said Cameron. "Then my employees win, and finally the business wins."
"Being able to understand and empathize with a customer allows us to always help fulfill our customer’s needs," he added.
Friddle: In 1962, which US automaker adopted the Pentastar logo?
Check our blog next Friday for the answer and another Friddle.
Last Week’s Friddle: What auto body style consists of smooth contours that flow
to a tail which gets abruptly cut off?
Last Week’s Friddle Answer: Kammback
Last Week’s Friddle Contest Winner: Doug N.
Jasper Engines & Transmissions is pleased to announce the promotion of Luke Bawel to Vice-President of JASPER's Supply Chain and Logistics Groups, which includes our Distribution Channels, JET Transit and Jasper Innovative Solutions (JIS).
During his 7-year career with JASPER, Luke has worked in a variety of capacities, including Manufacturing, Quality, Inside Sales, Customer Service and Outside Sales. Most recently, Luke has served as the Division Manager of JIS. In his new role, Luke will partner with JASPER's Executive Team to develop shared common goals in support of our Jasper Unified Management Plan (JUMP) initiatives, as well as create and implement future products and services for the Supply Chain and Logistics Groups. Luke will continue to be based at our Crawford County facility.
Congratulations, Luke, on your new responsibilities!
Jasper Engines & Transmissions is pleased to offer the remanufactured GM 6T40/45E FWD
and AWD transmissions. These transmissions are available for the following 2008-2011 applications:
Chevrolet: Equinox, Malibu
Buick: Regal, LaCrosse
“Each JASPER remanufactured GM 6T40/45E is 100% dynamometer tested through a state-of-the-art CAN software package allowing the TEHCM to shift itself,” said Brad Boeglin, JASPER New Product Development Group Leader. “This eliminates the chance of shifting concerns and ensures a quality product for the customer.”
The 6T40/45E TEHCM (transmission electronic hydraulic control module) is 100% hydraulically and electronically tested, reducing the chance of a TEHCM and/or CAN software malfunction.
Great care is taken to ensure each 6T40/45E can stand up to the rigors of everyday life. “An updated 3/5/reverse piston is 100% installed, eliminating the concern of losing those gears during driving,” said Boeglin.
“All wear areas of the valve body are vacuum tested, and reamed to oversize to restore the hydraulic integrity of the circuit. This reduces the chance of low fluid pressures causing slipped clutches,” he added.
In addition, JASPER offers FREE rental of a J2534 Pass-Thru device to assist in the reprogramming of the TEHCM and ECM to ensure the latest OEM calibration is installed in the vehicle. “This reduces the reprogramming hassle for shops that currently do not have a J2534 device, and eliminates the chance of shifting or electrical issues,” said Boeglin.
The JASPER remanufactured GM 6T40/45E is covered by a three-year, 100,000 mile, nationwide parts and labor warranty. Full warranty disclosure is available on our website or upon request.