As fleets face rising costs, tighter delivery windows, and relentless pressure to maximize uptime, the traditional model of returning to the dealer for service is no longer the most effective path. Fleet managers today need more than a repair vendor—they need a strategic partner who understands their metrics, their operational realities, and the cost of a vehicle sitting idle. That is precisely why JASPER created the Fleet Installer Program, a nationwide network of top-tier independent repair facilities in every state, each selected for their ability to serve fleet owners with speed, consistency, and confidence.
Across the country, JASPER Fleet Installers represent the best of the independent service community. These are shop owners who built their businesses around the needs of fleet operators, not just retail customers. They understand that uptime is money, and every hour a vehicle is down impacts the bottom line. “A great fleet partner doesn’t just fix a vehicle – they protect your ability to serve your customers,” said JASPER Executive Vice President of Sales, Joe McDonald. “That requires urgency, discipline, and a team committed to doing it right every time.”
Dealerships continue to play an important role in OEM warranty and new-vehicle support, but their service structure is built around retail. JASPER Fleet Installers operate with a fleet-first mindset, supported by JASPER’s full lineup of remanufactured engines, transmissions, differentials, and fuel and air components engineered for long-term reliability. Combined with a nationwide warranty, this gives fleet managers a predictable, repeatable experience – regardless of state or region.
Fleets evaluate their service partners on metrics such as uptime, cost per mile (CPM), and contract performance. JASPER Fleet Installers are aligned to deliver on all three. They invest in training, workflow efficiency, mobile repair capabilities, and transparent communication. The goal is simple: get the vehicle back on the road quickly, fix the root cause, and control long-term cost. “If your service partner can’t help you reduce your cost per mile, they’re not truly invested in your success,” said McDonald. “JASPER Fleet Installers are built to meet that standard every day.”
One of the strongest testimonials for this partnership model comes directly from JASPER’s installer network. Tim Bonner, owner of Tim’s Automotive & Towing in Baltimore, MD, has serviced fleets in one of the East Coast’s busiest markets. Tim shared, “Fleet customers want communication, speed, and trust. JASPER helps us deliver all three. Their products and support allow us to keep vehicles on the road – and that’s what fleets care about most.”
This level of alignment sets JASPER apart from dealership models, which, on average, cost 30% more than independent repair shops. They also vary widely in service, scheduling flexibility, and communication. JASPER Fleet Installers operate under shared expectations and a national mission: deliver uptime, accuracy, and dependability for every fleet partner.
Ultimately, as fleet operations become more demanding and vehicles stay in service longer, success depends on having repair partners who think like fleet managers. JASPER Fleet Installers are not vendors – they are strategic allies committed to lowering cost per mile, reducing downtime, and supporting fleet teams with the consistency they need to run their business with confidence.
