Bridging the Gap Between Drivers and Technicians
In many fleets, an invisible wall between drivers and technicians fosters tension because they don’t understand each other’s importance. Drivers want to get back on the road quickly; technicians want to fix things right the first time. When communication breaks down, minor issues get missed, and repairs are delayed, which can increase the chance of driver safety incidents. Bridging this gap is one of the fastest ways to improve uptime, safety, and morale. It starts with redefining ho...