Situated in Portland, Oregon, AG Diesel Repair is the focus of this Customer Profile. Though their emphasis is on light-duty diesel engine repair, they are a full-service auto repair facility.
Cameron Tormanen started AG Diesel Repair "Through a lot of hard work," he said. In 1993, the company Cameron worked for went out of business. So he, and a partner, bought the equipment from that closed business. Two years later, Cameron took full ownership of the business and, later that same year, moved the business from its original Oregon City address to Portland.
The original AG Diesel Repair shop in Portland was approximately 4,000 square feet. In 2007, Cameron moved the business again to its current 12,000 square foot shop at 12410 NE Whitaker Way, with 12 service bays. The company not only takes care of light-duty diesel repair, but also auto repair and maintenance, and tire and wheel sales and service. Customers can either wait in the comfortable waiting area, with free Wi-Fi availability and a computer work station, or take advantage of their local shuttle service and 24-hour drop off.
AG Diesel Repair has 14 employees, including three ASE-Certified Technicians in various criteria, and two ASE Master Technicians. AG Diesel Repair technicians are encouraged to further their automotive education by participating in training sessions held every other Thursday night. "We are very involved in our industry," said Cameron. "We host ASA meetings and training workshops for businesses, including our own." Cameron even promotes having his service writers undergo personality training to positively impact customer service.
AG Diesel Repair has been an installer of JASPER remanufactured diesel and gas engines, transmissions and differentials since March of 2007. Why is JASPER their choice for drivetrain components? "For their great customer service, great parts and fantastic reputation in the industry," said Cameron. "Since the first purchase in 2007, the main factor of repeat business is JASPER’s customer service."
The business philosophy at AG Diesel Repair considers everything they do as a three-way win. "First and foremost, the customer must win," said Cameron. "Then my employees win, and finally the business wins."
"Being able to understand and empathize with a customer allows us to always help fulfill our customer’s needs," he added.