Jason Hulsman

As fleets face rising costs, tighter delivery windows, and relentless pressure to maximize uptime, the traditional model of returning to the dealer for service is no longer the most effective path. Fleet managers today need more than a repair vendor—they need a strategic partner who understands their metrics, their operational realities, and the cost of a vehicle sitting idle. That is precisely why JASPER created the Fleet Installer Program, a nationwide network of top-tier independent repair...

In many fleets, an invisible wall between drivers and technicians fosters tension because they don’t understand each other’s importance. Drivers want to get back on the road quickly; technicians want to fix things right the first time. When communication breaks down, minor issues get missed, and repairs are delayed, which can increase the chance of driver safety incidents. Bridging this gap is one of the fastest ways to improve uptime, safety, and morale. It starts with redefining ho...

  On April 29th, Associate-Owner Shareholders of Jasper Holdings, Inc. (JHI) Employee Stock Ownership Plan (ESOP) received some outstanding news. JHI Chairman/CEO Doug Bawel announced, “A new all-time record price of $1,295.15 per share based on their performance and market conditions, up $171.25 per share. This past year, we had an annual contribution of 15%, with the average contribution across JHI being 18% (including trust fund gain shares).” Bawel shared, “Our ESOP has been a gam...

Objections are a natural part of life, and handling them effectively can turn skepticism into confidence. These eight steps to overcoming objections aren’t just for sales—they’re valuable tools for everyday communication. Whether you’re discussing plans with family, addressing concerns with coworkers, or resolving misunderstandings with friends, these steps help you listen actively, show empathy, and find common ground. By welcoming concerns, rephrasing objections, and focusi...

Driving profitability in an auto repair shop requires a combination of skilled service advisors, robust training, and the right compensation structure. Service advisors are central to sales, gross profits, and customer satisfaction. To help them succeed—and your business thrive—you need a well-crafted pay program that aligns their efforts with these objectives. Here are actionable tips to design effective compensation programs that motivate advisors and benefit your shop.       Align...

The Importance of a Proactive Service Advisor in Your Business Many shop owners take on the role of their service advisor, especially when running a smaller business. However, as your business grows, it’s crucial to recognize that the service advisor becomes the face of your company. The effectiveness of this role can significantly impact your success. Throughout my 30-year career in the Automotive Aftermarket, I had the opportunity to observe service advisors in over 1,000 Independent Repair...

Associate-Owner Shareholders of Jasper Holdings, Inc. Employee Stock Ownership Plan (ESOP) were presented on April 30th with some outstanding news. Jasper Holdings, Inc. Chairman/CEO Doug Bawel announced, “A new all-time record price of $1,123.90 per share based on their performance and market conditions. This is up $250.42 per share, a 28.7% increase in a very turbulent 2023, with inflation and increased interest rates. On average, our Associate-Owners added an additional 19.7% of their 2023...

by Joe McDonald, JASPER Executive Vice President of Sales I recently participated in a sponsored event organized by the Auto Care Association alongside industry peers to garner support for the Right to Repair legislation on Capitol Hill. While there is some momentum behind the Repair Act, the Original Equipment Manufacturers (OEM) are actively working against it. The event was well-coordinated, with teams assigned schedules to meet key House and Senate staff members over two days.   Senator...