Customer Profile – J.D. Automotive & Truck

From Dover, New Jersey, this Customer Profile focuses on J.D. Automotive & Truck, a full-service automotive and truck repair facility.
Shop owner Jim Dodd is the “J.D.” in the business name. Jim started his automotive career in a one-bay garage, working nights and weekends. Business was so good, there was up to a one month wait for customers to get an appointment. So in 1994, Jim opened J.D. Automotive at 331 Richards Avenue. He started with three service bays and added two more within two years. Their latest expansion came in 2003. It gave J.D. Automotive & Truck a total of seven service bays and 3,000 square feet of space. The building includes a customer waiting area, a conference/training room and 1,000 square feet of parts inventory. Of the seven employees at J.D. Automotive & Truck, six are ASE-Certified Technicians, including four Master Technicians. The company pays for technical training, and Jim makes it mandatory for his technicians to attend training on a quarterly basis to keep up with the ever-changing automotive landscape.

Today, J.D. Automotive & Truck provides complete service and repair on cars, trucks and recreational vehicles, from oil changes to computer programming. They have the capability to service and repair hydraulic systems and provide custom fabrication and service.

Since the company’s start in 1994, J.D. Automotive & Truck has been an installer of JASPER remanufactured products. “What originally steered me to JASPER was the updating of original equipment and the improvement of common failures,” said Jim. “JASPER is the best product in the market and the best warranty available.”

Often referred to as a dealership alternative, J.D. Automotive & Truck provides customer follow-up after work is completed on their vehicle. This method of customer retention ensures the business provides the best service possible for future maintenance. “We are the only Tri-County shop to receive 100% customer satisfaction for three consecutive years,” said Jim. “We want to be the best in the industry, not the biggest.”

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