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JASPER Authentic Customer Sees 390 Big Block Dyno Test Session in Person

JASPER® customer, Tony Habermel of New Albany, Indiana, was able to watch his remanufactured Ford 390 Big Block on the dynamometer during a recent visit to Jasper Authentic Custom Drivetrains.

A numbers-matching build, including a dyno-run, was part of the package Tony purchased for his 1969 Ford Torino GT Sport Roof.

“My Aunt & Uncle bought the car brand new in February of ’69,” said Tony.  “The car sat for nearly 20 years in my Aunt’s garage, on carpet and under a cover.”

“I bought the car from my Aunt, and moved it to my garage, where it sat because there wasn’t time for me  to do anything with it.”

“I had the whole body redone after a tree fell on my garage,” Tony added.  “The engine wasn’t running right, so I had the engine brought to JASPER.”

During Tony’s visit to JASPER, he toured the facility along with Dawn Byrne of Byrne’s Garage of New Albany.  They were both invited into the dyno room to watch Tony’s engine go through its paces.

“The experience with JASPER has been phenomenal,” Tony said.  “They are some of the nicest people I have ever dealt with.  They have been very helpful and knowledgeable.”

“It’s moments like these, that make my job an absolute pleasure,” said Darren Ragsdale, Jasper Authentic Custom Drivetrains & Performance Division Manager.  “It’s an honor to work with our customers, especially when they are passionate about their restoration projects.”

JETT Kicks Off Endowment Season for 2018

Jasper Endows Today & Tomorrow (JETT) held its annual kick-off meeting February 5th at the Jasper Engines & Transmissions Training Center.  Over 30 people were in attendance to hear a recap of 2017, and get an opportunity to hear from a guest speaker.  The night began with a review of the 8 grant recipients that received over $28,000 in 2017.  One of the recipients, Mentors For Youth, submitted a status report for the two matches that their grant had helped to initiate.  The membership also got to hear about the current JETT endowment total, $166,000, and what legacy that will leave on local communities.

 

The guest speaker was Jamie Levy, President and Chief Vision Officer of JD Levy & Associates.  Jamie is also a faculty member at Indiana University, where he teaches graduate and professional programs in not-for-profit management and development through the IU Center on Philanthropy, School of Public and Environmental Affairs, and the Fund Raising School.  His primary message a the meeting was 3-fold;

 

“Each organization must know its vision,” said JETT Facilitator, Mark Balsmeyer.  “Jamie’s example of the Rockefeller Rule explained that strategic planning (99%) doesn’t always align with the vision (1%).  Many organizations lose momentum this way.” 

 

“His second point of emphasis was, as a grant maker, not to be afraid to ask questions to non-profits,” said Balsmeyer. “They need to be asked ‘What does value look like’, and understand the difference between outputs and outcomes.”

 

“His last take away revolved around the 3 R’s (Relief, Rehabilitation, Restoration) and identifying what JETT’s footprint looks like from previous grant making,” he added.

 

The meeting concluded with a listing of opportunities for JETT members to get involved by use of time, and talent, in 2018.  It was also mentioned that JETT will host its 2nd Live/Silent Auction April 28th at The Schnitz Brewery & Pub.  “The inaugural 2016 event raised $13,000 that went towards supporting non-profit organizations,” said Balsmeyer.

 

JASPER® Acquires Greensboro Distributorship

Jasper Engines & Transmissions is proud to announce the acquisition of Jasper Engines & Transmissions of Greensboro, North Carolina.

Located at 4120 Beechwood Drive in Greensboro, this branch opened in 1986 as an independent distributorship, selling JASPER® quality remanufactured products to customers in North Carolina, and southern Virginia. 

“Our Greensboro customers can now take full advantage of several JASPER programs not afforded to them in the past,” said Zach Bawel, JASPER President.  “These include availability to Cooperative Advertising programs, our Preferred Installer programs, along with other Volume Discount programs and Corporate Tours that go with dealing directly with the factory.”

“In addition, the Greensboro branch Associates become owners of the company as part of JASPER’s Associate-Owned Employee Stock Ownership Plan (ESOP),” Bawel added.  “This territory will continue to get great customer support from our outside sales representatives, branch operations and delivery drivers.”

Jasper Engines & Transmissions currently has 45 branch offices and distribution centers in 28 states.

 

 

Commodore Manufacturing – 100% Student-Led/Operated Business

The Perry County Chamber of Commerce held a ribbon cutting on December 19 for the first local student-led manufacturing facility, Commodore Manufacturing. Commodore Manufacturing is 100% student-led and operated; the business plan was created by students in the business pathway and the HIRE Manufacturing students are responsible for the customer interactions, quality, production, marketing, payroll, and safety components of the business. JASPER Vice President of Logistics, Luke Bawel, spoke to the crowd, which included school officials/administration, local and state elected officials, Perry County business leaders, as well as representatives from Waupaca Foundry and JASPER.

 

JASPER® and Waupaca Foundry has partnered with Perry Central to design an educational pathway for manufacturing careers, providing real hands on experience which is accredited by the state to provide high school and college credits. Commodore Manufacturing has adopted JASPER's lean principals, including a Management Board which tracks trainings and orders. Commodore Manufacturing is currently a supplier for Jasper Innovative Solutions and Bawel shared that he foresees the student-led business partnering with other JASPER divisions in the future.

 

Repeat Business Starts with a Great Customer Experience

Whether it’s time to write an ad for Facebook or creating an offer on Google and sending out a post card, marketing is an important part of your job in regards to driving traffic and awareness to your business.

If you promote, ‘Great Dependable Service’ and you aren’t at the top of your game, hold the marketing effort. Don’t promote your business; fix it first.

You don’t need transactions, you need customers for life. Your growth goal should be to find long-term relationship customers, not one-time customers. The customer won’t stick around if you don’t deliver ‘Great Dependable Service’, consistently.

Many service professionals say their biggest growth factor for new business is customer referrals. Ask yourself if your customer experience and service quality will get you a referral. If not, it is time to fix it.

Customers for life, come from the heart of your business culture; where the team knows the why of the business. They appreciate each other and have fun at work. A great culture and caring team will do what is right for the customer, always. A great customer experience starts internally, and never rule out proper training at all levels of the company.

However, you’ll need more than a great culture to win over customers, it is just a start. Well documented systems/processes, clean customer lobby, and rest rooms are essentials for winning the heart and perception of the customer.

Do you have customer service standards? Is the work completed the same day? Is an oil change only forty-five minutes? Are your safety inspections completed in 30 minutes? Do you have pick-up and delivery service? Rental cars or loaners? A good quality control program? A sure way to communicate with your customers such as email or text?

Whatever you market about your business you must meet those expectations and more. Never market what you cannot deliver, and always aspire to be just a little better than the shop down the road. Be like Disney. Looking the customer in the eye and smiling is a customer service foundation at Disney.

Start your list of improvements so you stand out as a great service company and then tell the world.

 

Carm Capriotto, AAP

Host, Remarkable Results Radio Podcast
remarkableresults.biz/tag

Listen to your aftermarket colleagues share great ideas on great service and culture. Go to the TAG Cloud click on ‘Customer Service’ and ‘Business Culture’.

 

 

JASPER® Offers Expanded GM 6L80E Transmission Line

Jasper Engines & Transmissions has expanded the availability of its remanufactured GM 6L80E transmission line. 

Originally released in April 2011, this 6-speed transmission is available on exchange for the following 2014-2015 vehicles:

Chevrolet/GMC

  • 1500 
  • Suburban 
  • Tahoe 
  • Yukon 

The transmission control module (TCM) is physically contained inside this transmission. “The control modules are hydraulically and electronically tested on a stand-alone system, then tested again on a dynamometer using a state-of-the-art CAN software package controlling the vehicle,” says Brad Boeglin, JASPER Research and Development Group Leader. “JASPER offers free rental of DREW Technologies J2534 passthrough devices and now also offer shops the ability to rent the DREW Remote programming system (RAPS).” 

The JASPER 6L80E remanufactured transmission is subjected to strict, high-quality processes:

  • Disassembly, meticulous inspection and cleaning of components.
  • All new and remanufactured parts are carefully inspected for correct tolerances to 
  • assure dependability.
  • JASPER’s research and product development works to reduce inherent problems 
  • in OEM products.
  • Dynamometer testing of every domestic automatic transmission simulates in- 
  • vehicle operation to assure trouble-free product results.
  • Premium Service Plan offers customers an even greater value. 

The 6L80E is covered by a 3-Year/100,000-Mile nationwide, transferable, parts and labor warranty. Full warranty disclosure is available on our website, or upon request. 

For more information on the remanufactured products of Jasper Engines & Transmissions, contact us at 800-827-7455 or visit www.jasperengines.com.​

JASPER® Announces Calendar Winners for 2018

Thank you! Our customers come through each year for the annual Jasper Engines & Transmissions calendar, and this year was no exception! We had lots of great entries for the 2018 edition. Entries received this year were judged on adherence to the category, equipment appearance and the quality of the photograph or image.

Entrants whose work appears in the calendar receive a $100 gift certificate, which can be used to purchase JASPER remanufactured products or wearable items, 30 complimentary calendars and a special JASPER Gift Package.

Congratulations to all our Winners!

  1. Ron and Jill Pair - Dawsonville, Georgia - 1941 Cadillac Series 62 - Convertible
  2. David Rudolph - Rio Vista, California - 1950 GMC Pickup
  3. Terri Blackburn - Durham, North Carolina - 1967 Chevy Camaro (Custom)
  4. Chris Rhinehart - Frederick, Maryland - 1972 Chevy Nova SS
  5. Louis Clements - Ararat, Virginia - 1940 Ford Coupe
  6. David Graff - North Las Vegas, Nevada - 1969 Ford Mustang Mach I
  7. Bob & Greg Drennan - Sonora, California - 1963 Ford Galaxie 500 XL
  8. Chris & Sharon Whitlow - Coloma, Michigan - 1956 Ford Thunderbird
  9. Edward Gath - Springville, New York - 1962 International - Harvester Metro Van
  10. Herb & Marilyn Polson - St. Petersburg, Florida - 1967 Chevy Corvette Coupe
  11. William Shollenberger - Bethlehem, Pennsylvania - 1945 Dodge WC51
  12. Peachtree City Fire Department - Peachtree City, Georgia - 1949 Chevrolet Fire Engine
  13. Rob Byers - JR Brothers Ministries - Kyle, Texas - 1981 Jeep CJ7

Are There NEW Ideas in Your OLD Journals?


There was a great discovery in Oklahoma City when chalkboard drawings from 1917 were found at a high school. While remodeling Emerson High School, contractors found lessons nearly 100 years old underneath old chalkboards that were to be replaced with new whiteboards. The school principal said, “It was like a spiritual moment because people who had lived, played and worked in here – a part of them, is preserved”.

Have you unearthed some of your old writings lately? Go and find an old folder in the back of the file cabinet drawer. Search for the leather-bound journals you used years ago to write your plans or thoughts. What about that pile of yellow note pads stuffed in a drawer? Open the training binders you’ve boxed up for ‘safe keeping’ and look in the margins for your written thoughts or ideas. If you’ve saved these ‘important’ documents, what was the reason?

I recently pulled out a few old journals and read through them. I was amazed at how much my thinking hadn’t changed, but evolved. I also was impressed with how many ideas I implemented.

How rare is it to visit your writings or notes from years past? For some, never. I recommend you do it. With a view of your world today, your notes or writings may look or seem familiar; even as things have changed, the core message to yourself may be golden today. The tactic may have changed, but the strategy may be solid.

Don’t discount the ‘thoughts’ you had back then. If anything, your thoughts, and writings, may bring you valuable points to help you accomplish your goals today. Use your past thoughts and ideas to freshen your to-do list and get more meaningful work done.

Where are you today in position, success, and role? How can you connect or relate what was back in the day to your world now? Recycling, refreshing and reusing your old thoughts may save you time and bring joy and rewards in seeing the foundation you had, back in the day, come to life today.

You may also use these old notes or journals to see just how far you have come in your responsibilities and leadership role.

If you want a quality trip through memory lane to truly evaluate your personal and professional growth, get out your old meeting notes, journals or folders and get back to the future.

 

Carm Capriotto, AAP
Host, Remarkable Results Radio Podcast
The Aftermarkets Audio Book Library
remarkableresults.biz/academy

A related post: Getting Things Done
http://remarkableresults.biz/a021

JASPER® Names Hulsman Advertising Division Manager

Jasper Engines and Transmissions is pleased to announce the following change to its Advertising Division staff. Jason Hulsman has been named Advertising Division Manager.  Jason is a 17 year JASPER Associate-Owner.  He began his JASPER career on January 10th, 2000, and initially worked in Customer Communications as a Tour Guide.  Jason then spent eight years with the Inside Sales Department, before joining the Advertising Division, where he has spent the last nine years. 
 

Jason is responsible for developing and implementing marketing strategies for new, and existing products through brand, product and channel marketing, keeping these activities in alignment with JASPER’s corporate goals.

 

“My job is to ensure the marketplace understands who we are, the features and benefits our products carry, and the high-level of quality and service our Associate-Owners provide,” he said.
 

“As an Associate-Owner, I’m extremely proud of our company’s achievements and the growth we’ve seen over the years,” Hulsman said.  “It’s proof that we, as a company, are doing the right things. I’m excited to lead the department that I’ve been a part of for so many years.”
 

Hulsman succeeds Mike Pfau, who has been with the Advertising Division since he started his JASPER career on May 16th, 1977.  Mike was named the Division Manager in 1987.  He will remain with the division until his retirement in January of 2018.   
 

“We thank Mike for his 40+ years helping to make Jasper Engines & Transmission the Brand of Choice for our Customers,” said Zach Bawel, JASPER President.  “During Mike’s time leading our Advertising division, JASPER went from a Midwest regional company to the nationwide company we are today.”
 

Bawel added, “We look forward to Jason’s leadership as we continue to grow our Jasper Engines & Transmissions brand, along with growing our ESOP (Employee Stock Ownership Plan) for all the Associate-Owners.”

 

 

Jason Hulsman succeeds Mike Pfau as Manager of JASPER’s Advertising Division.

 

Automotive Trivia 12/15/17

Friddle: In what year was BMW founded?
Check our blog next Friday for the answer and another Friddle.
12/01/17 Friddle:  
What was the last model year for the Pontiac Fiero?
12/01/17 Friddle Answer: 1988
12/01/17 Friddle Contest Winner: No Winner