The Dreaded Comeback: Four Keys To Prevention
In a recent forum with three shop owners we discussed comeback prevention, they all agreed that prevention starts at the front door. There were some very common themes that resonated with this discussion and I want to share four of them with you. It is all About Communication.When you provide enough information to a technician, the better the tech can handle the diagnosis. Asking good customer questions and writing a detailed repair order for the technician is the perfect start to a qualit...