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Customer Service at the Highest Level When someone asks you to think of a company in your town known for excellent customer service, most people have a hard time thinking of more than one. Sometimes none. Are you one of them? Can you be? The process of becoming world class in customer service is a difficult journey and requires much more than an occasional meeting, poster on the wall or slogan. It is a process, not an event. It requires commitment from the CEO that is practiced with every move a...

Seeding Our Future Technicians is Your Responsibility. I keep hearing about that greatest challenge in the aftermarket, a technician shortage. Recently instead of listening to the ‘woe is me’ story, I asked, ‘How are we going to fix it?’ and no surprise, there were great answers to this question. The top solutions to the tech shortage are not new, but they will require action and if we do nothing to close the gap we have no one to blame but ourselves. We are hurting on a few different fr...

In a recent forum with three shop owners we discussed comeback prevention, they all agreed that prevention starts at the front door.  There were some very common themes that resonated with this discussion and I want to share four of them with you. It is all About Communication.When you provide enough information to a technician, the better the tech can handle the diagnosis. Asking good customer questions and writing a detailed repair order for the technician is the perfect start to a qualit...

Many service professionals have improved their businesses by documenting and honing their processes and systems. They also found that creating a strong unwavering culture that put their people first was a positive turning point in their business.  When your people come first, they take care of your customers and allow for organic sales growth. Your team and your customers are appreciated, and your systems ensure their success and satisfaction. When your business is firing on all cylinders,...

JASPER is pleased to announce an expansion to the current GM 6L80 Transmission line. Originally released in April 2011, this 6-speed transmission is now available on exchange for these additional applications: • Cadillac    2010 Cadillac CTS-V • Chevrolet/GMC    2010 Camaro (6.2L)    2012 Silverado, Sierra, Suburban, Yukon (6.0L, 4WD)    2013 Silverado, Sierra, Suburban, Yukon (6.0L, 4WD)    2014-2015 Silverado, Sierra, Suburban, Yukon (5.3L,...

JASPER’s is pleased to announce the availability of the GM 2.4L Ecotec Direct Injection, and Port Injection, engines.  These OHC engines are available on exchange for the following applications: (Direct Injection)                                      (Port Injection) 2010     &...

  This could be the best team exercise you’ve ever done; unless you’ve done some team building exercises on an obstacle course, or at a horse ranch. For the small business person, a SWOT exercise is like creating a strategic plan. A strategic plan you say? That is for the big world of corporate America. But I say no. EVERY company needs a strategic plan. It is really about short and long-range goals, and what we will need to do more of, less of, and new things to keep us competitive and...

Jasper Engines & Transmissions is pleased to announce the addition of the Nissan 5.6L VK56DE to its remanufactured gas engine line.   This engine is available for the following Nissan applications: 2004-2006 Titan, Armada, Pathfinder (non-VVT) 2007-2015 Titan, Armada, Pathfinder (VVT) 2012-2015 NV2500/NV3500 (VVT)   “JASPER replaces the OE cast aluminum pistons with an upgraded aluminum piston  of our own design,” says Brad Boeglin, JASPER New Product Development Group Lea...

Jasper Engines & Transmissions is pleased to announce the addition of the Chrysler 3.6L Pentastar to its remanufactured gas engine line. This engine is available for the following 2011-2016 applications: Dodge                                              Chrysler  &...

JASPER® customer, Tony Habermel of New Albany, Indiana, was able to watch his remanufactured Ford 390 Big Block on the dynamometer during a recent visit to Jasper Authentic Custom Drivetrains. A numbers-matching build, including a dyno-run, was part of the package Tony purchased for his 1969 Ford Torino GT Sport Roof. “My Aunt & Uncle bought the car brand new in February of ’69,” said Tony.  “The car sat for nearly 20 years in my Aunt’s garage, on carpet and under a cover.”...